Terms & Conditions

Our Notarial Services have a different set of regulator and standard terms and complaints procedure, compared to normal legal terms and complaints procedure.

Our Notarial Services

Version December 2023

The service provided by me is that of a Notary Public carrying out all permitted notarial activities including, where appropriate, arranging legalisation of documents and sending them to their final destination.  An essential part of a notary’s role is to maintain and keep records.  You can view details of how I handle your data on my website https://austinsandco.co.uk

If this quote is acceptable to you, kindly contact my office (0800 377 7716)/020 3858 0041 to arrange an appointment at our office. When arranging it, please advise us of any deadlines or other requirements.

Price and Timings

The fee for this notarial service will be quoted as the total sum payable to include VAT,  and where applicable disbursements, apostilles legalisation at a foreign embassy or consulate, Consular Agents’ fees and secure courier fees.

Service timeline we will provide one at the outset and will update it if anything changes.

My fees are subject to VAT.

Payment can be made by bank transfer only.  Payment of my fee and disbursements are due when the document has been prepared which I will retain, pending payment in full.

Occasionally unforeseen or unusual issues arise during the course of the matter which may result in a revision of my fee estimate.  Examples of this could include where additional documents are required to be notarised, additional translations or legalisations are needed to meet the requirements of the receiving jurisdiction, third party fees are adjusted to reflect external factors such as fuel price changes and so on. I will notify you of any changes in the fee estimate as soon as possible.

Service Information

Each notarial matter is different and the requirements and timescales will vary according to whether the client is a private individual or a company and according to the processing times of third parties such as the Foreign and Commonwealth Office, legalisation agents, translating agencies and couriers, etc.  Some of the typical key stages are likely to include:

  1. Receiving and reviewing the documents to be notarised together with any instructions you may have received
  2. Checking the identity, capacity and authority of the person who is to sign the document
  3. Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly
  4. Drafting and affixing or endorsing a notarial certificate to the document or a true copy.
  5. Arranging for the legalisation of the document.
  6. Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019

I am insured under a professional indemnity policy for at least £1,000,000.

Complaints and Regulatory Information

My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1 The Sanctuary
London  SW1P 3JT
Telephone 020 7222 5381
Email Faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk

If you are dissatisfied about the service you have received please do not hesitate to contact me.

If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to :-

The Secretary of The Notaries Society
P O Box 7655
Milton Keynes MK11 9NR
Email secretary@thenotariessociety.org.uk
Tel :01908 803527

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :

Legal Ombudsman
P O Box 6806
Wolverhampton  WV1 9WJ

From 22/01/24 the postal address shall be 

PO Box 6167

Tel : 0300 555 0333
Email :  enquiries@legalombudsman.org.uk
Website :  www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.


Sarah Jayne Austin

Austins Solicitors Limited is Authorised and Regulated by the Solicitors Regulation Authority SRA No: 404976.

Registered office: 3 Chiswick Business Park, 566 Chiswick High Road, Chiswick, London W4 5YA

VAT no: GB 843 258 226

Our regulatory body: www.sra.org.uk